Return & Refund Policy

1. Chapter Membership Dues & Annual Subscriptions

Chapter memberships (including Prime and Privilege memberships) involve seat reservations that grant exclusive industry-category representation within a localized chapter.

• Application Review Period: If a membership application is rejected by the Membership Committee during verification prior to chapter onboarding, 100% of the membership fee will be refunded within 7-10 business days.
• Post-Induction Period: Once a member is formally inducted into a chapter, category exclusivity is locked and operational expenses are incurred. Membership dues are non-refundable and non-transferable.
• Chapter Transfers: Members in good standing may request chapter seat transfers to another geographic chapter subject to availability and Committee approval without penalty.

2. Educational Courses & Academy Programs

For self-paced video courses, certified masterclasses, and cohort bootcamps hosted on the Emerald Frenzy platform:

• 7-Day Satisfaction Window: You may request a full refund within 7 calendar days of purchase provided you have viewed less than 25% of the course curriculum and have not downloaded proprietary templates or course assets.
• Cohort-Based Live Programs: Cancellation requests received at least 5 business days before the first live cohort session are eligible for a 90% refund (10% administrative processing fee applies). No refunds are granted once the cohort commences.

3. Mentor Advisory & 1-on-1 Consultation Bookings

Mentorship appointments represent dedicated calendar time reserved with certified industry leaders:

• Rescheduling: Sessions can be rescheduled free of charge up to 24 hours before the scheduled appointment time.
• Cancellations: Cancellations made more than 24 hours in advance receive a full credit or refund. Cancellations made less than 24 hours prior to the session or no-shows are non-refundable.
• Mentor Unavailability: If a mentor cancels due to unforeseen emergencies, the client may choose between immediate rescheduling or a 100% full refund.

4. Franchise & Territory License Fees

Franchise applications and territory reservations involve rigorous due diligence, territory exclusivity locking, and legal contract drafting:

• Initial territory application assessment fees are strictly non-refundable once background due diligence commences.
• Franchise license fees are subject to the specific refund and dispute resolution provisions defined in your bilateral Franchise Master Agreement.

5. Refund Processing Timelines & Methods

Approved refunds are processed via the original payment method (Bank Transfer / UPI / Card Gateway / Net Banking) within 7 to 10 working days from the date of written approval from our finance department.

6. Contact Our Billing & Governance Team

To request a cancellation or refund, please submit a formal request with your transaction ID, registered phone number, and reason for the request: